Safety and Satisfaction

Safety

The safety of our patients, employees, and community members is of utmost importance to us. This requires concerted efforts from all staff, partners, visitors and community. We are dedicated to providing tools and resources to enhance safety and security at our facilities and in our communities.

Redwood Area Hospital actively participates in the Minnesota Hospital Association’s five Patient Safety Excellence Programs: Safe Skin, Safe from Falls, Safe Count, Safe Account and Safe Site.

The hospital’s surgery department also participates in Minnesota Safe Surgery Coalition’s “Time Out” campaign to prevent wrong-site surgical/invasive procedures. This initiative sets five key “time out” steps to be performed before every procedure.

Satisfaction

We are proud to be able to provide exceptional healthcare and a 5-star experience for our patients. From the moment you walk into our hospital, you’re our top priority.

Redwood Area Hospital is in the top 7% of hospitals nationwide based on patient satisfaction scored submitted to the Centers for Medicare and Medicaid. The hospital was given an overall score of 5 stars based on patient responses to surveys about the quality of their hospital experiences during the 2014 calendar year. Redwood Area Hospital is one of only 12 Minnesota hospitals to receive the top rating.

Participating hospitals measure patient satisfaction by contracting with an independent organization to mail, receive and tabulate a federally prescribed survey, called the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, which asks patients about their experience during a recent hospital stay.

Patient comments returned in Redwood Area Hospital’s recent survey results include:

  • “Nurses especially made me feel important and cared for. Would recommend this very personal experience to anyone.”
  • “Hats off to whole hospital staff and many, many thanks for the wonderful care.”
  • “Cannot say enough nice things about the Redwood Area Hospital nurses and staff!! They are awesome!”

Patients can view results of patient surveys and compare results with other healthcare facilities at www.hospitalcompare.gov, a part of the official U.S. website for Medicare.

Compare Us

One of the best ways to rate healthcare quality and safety is through data collected by independent sources. We voluntarily participate in programs to measure our performance and compare with other hospitals throughout the region, state, and nation.

  • Hospital Compare:  The U.S. Department of Health and Human Services website, known as “Hospital Compare,” shares results of a national survey often referred to as HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) – pronounced “H-Caps.” The HCAHPS survey asks patients about their experiences during a recent hospital stay. Use the results shown here to learn about and compare hospitals based on ten important hospital quality topics. Please note that in some cases the data could be up to a year old.